Last updated: August 5, 2026
Summary
If RockDesk does not work for you, email support@rockdesk.io within 14 days of your purchase and we will refund it in full. This applies to every pass — Day, Month and Year — with no exceptions, whether or not you have already used it. You do not have to explain why.
RockDesk passes are one-time purchases, not subscriptions. Nothing renews and nothing recurs, so you will never need a refund for a charge you did not expect.
Who handles refunds
Our order process is conducted by Paddle.com, which acts as the Merchant of Record for all our orders. Refunds are issued by Paddle back to the original payment method. You can raise a request either with us at support@rockdesk.io or directly with Paddle at paddle.net — both reach the same place.
14-day money-back guarantee
Every pass — Day Pass, Month Pass and Year Pass alike — is fully refundable for 14 days from the date of purchase, for any reason and with no exceptions. Having already downloaded, activated or used the software does not affect this right. We ask for feedback so we can fix the problem, but it is not a condition of the refund. When a pass is refunded, the days it added are removed from your licence balance.
Unused days
Days you have already bought do not expire early and are not lost if you stop using RockDesk for a while. After the 14-day window we do not buy back unused days, except where the law where you live requires otherwise.
When we may decline a refund
- The request is made more than 14 days after purchase.
- There is evidence of fraud, refund abuse or other manipulative behaviour — for example repeated purchase-and-refund cycles on the same account or payment method. This mirrors Paddle’s own refund policy.
- Self-Hosted and Enterprise deployments, which are covered by the payment and termination clauses of the signed Enterprise Software License Agreement instead of this policy.
How to request a refund
- Email support@rockdesk.io from the address you bought with, or open a request at paddle.net.
- Include your order or receipt number from the Paddle email.
- We reply within 2 business days. Approved refunds are submitted to Paddle immediately; the funds typically reach your card or account within 3–10 business days depending on your bank.
Chargebacks
Please contact us before disputing a charge with your bank. A chargeback locks the funds and takes far longer to resolve than an ordinary refund, and the associated account is suspended while the dispute is open. In almost every case a direct request is faster.
Your statutory rights
Nothing in this policy limits any refund or cancellation right you have under the mandatory consumer law of the country where you live — including, in the EU and UK, the statutory right to withdraw from a distance contract. Where those rights are more generous than this policy, they apply.